Finally, an outcome to my Official Council / Ombudsman Complaint into fake backflow fees that began 14 August 2015. Fraser Coast Regional Council will credit over $190,000 of fake Backflow Device fees to the Fraser Coast rate payers for 2016/2017.
I still must further pursue another four years of fake fees back to 2012/2013 charged to myself and the other 30 owners in my complex. Communications are continuing with the Ombudsman …if the response is unsatisfactory I will escalate the complaint to the CCC.
I want an investigation into the entire backflow register for the Fraser Coast since implementation in 1998 and every fake fee credited to our rate payers.
Another WIN is I have saved the rate payer a further $21 per annum on this backflow device fee as it will be reduced from $91 to about $70.
Section 38 of Standard Plumbing and Drainage Regulation 2003 states
(1) A local government must implement and maintain a program for its local government area for the registration, maintenance and testing of testable backflow prevention devices installed in the area.
(2) The local government, or an entity authorised by the local government, must keep a register of the testable backflow prevention devices.
“The wheels have fallen off this bus…We are floundering on our continuous improvement and efficiency drivers across Directorates and failing basic legislative responsibilities. Examples: backflow prevention device testing …. Cheers Lisa Desmond CEO” 16th March 2016
More info HERE!